Shipping policy
We currently ship to all addresses in the U.S. and majority part of the rest of the world.
- Free standard U.S. shipping is offered for orders US$75 or more. Flat fee of US$5 is offered for orders less than US$75.
- Free standard global shipping is offered for orders US$75 or more. For orders below US$75, we offer flat fee of US$15. Please note custom and duty charges will be collected as part of the purchase.
- International sales are final sale and no returns will be accepted.
We ship Monday through Friday and strive to ship your order within 1-2 days. Once your order has been shipped, you will receive a tracking number, so you can follow your product. Transit times can vary depending on your location, but orders should arrive in 2-7 business days. Please note: shipping to a P.O. Box or APO/FPO/DPO address may cause delays.
We use third-party shipping providers. We are not responsible for lost, held, or damaged packages during transit. If you run into any issues with the package, please email us at info@laolaostudios.com and we will try to help you.
Returns and Refund Policy
If you're unhappy with your product, we will gladly accept returns or exchanges (for orders shipping within the U.S.) initiated within 14 days from day your order was delivered. Please click here to initiate the return/exchange process. Please note:
- We accept returns of our products if they are non-customized, unused, unwashed, with tags and in their original packaging.
- Return label and restocking fee (US $8) will be deducted from your refund.
- Returns need to be shipped within 14 days from your return request date.
If you received your item as a gift and would like to return or exchange, please click here.
Unfortunately, we do not accept returns for international (outside of the U.S.) orders.
